HELP

About TeeGenius

Does it cost anything to join TeeGenius?

No. You can register for free and receive a host of great stuff including entry to our monthly prize draw, profile settings to make your future bookings easier and our monthly prize draw packed with golf news and special offers at courses near you.

Is this like other request services I have seen on the internet?

No. Our system has real-time links to automated tee-time booking systems at all of our member clubs. Your booking will be reserved automatically in the club's system at the moment you confirm with us.

Playing

Can anyone play at the clubs?

Yes. The golf clubs that you will find on the TeeGenius system are only part of the system because they want more visitors at their club. You can rest assured that if you book a course through TeeGenius you will be made most welcome by the golf course when you arrive to play.

Do I have to contact the golf course after making my booking?

No. When you make your booking, it is automatically confirmed with the club and your information will be passed through to them at that time. You will receive a booking reference that you should take with you on the day.

What do I have to do when I get to the course to play?

You will have to make yourself known to the course in the usual way, whether through the pro shop or starter’s hut. You will need to check in with them to get your green fee ticket but you will not need to pay anything. For legal reasons you will not be able to check in prior to 2 hours before your tee-time.

What if one of my playing partners can't play?

If it is before 12:00 the day before your Tee-time then you can remove someone from your booking at no cost. At the moment we are not able to let you change your booking on our system. We are working on this and hope to have it for you soon. In the meantime you will need to cancel, by going to 'My Bookings' and clicking on the cancel icon, and then re-book with fewer players.

If it is after 12:00 the day before your Tee-Time then you will need to call our customer services team on 0870 300 55 00 and we will assist you. A full explanation of our policy can be found on our Terms & Conditions. If you do not cancel or contact us then you will be charged for the full amount of the booking regardless of how many players arrive to play.

Do I need a handicap to play?

In most cases no. All of the golf courses you find on this site welcome new visitors and in most cases they do not require official handicaps for you to play. Like all clubs, they will ask you to follow their etiquette requirements as they like to see the game played properly but this is the same for any sport or club these days. You will be provided with the club’s etiquette requirements with your booking details.

What if I have more people that want to play?

If it is before 12:00 the day before your Tee-time then you can add someone to your booking at no cost. At the moment we are not able to let you change your booking on our system. We are working on this and hope to have it for you soon. In the meantime you will need to cancel, by going to 'My Bookings' and clicking on the cancel icon, then re-book with more players. If it is after 12:00 the day before your Tee-Time then simply call our customer services team on 0870 300 55 00 and we will assist you. Alternatively you could just turn up to play and play for the extras directly at the course. We strongly suggest that you book for the correct amount of players as many golf clubs reserve the right to add people to your booking during busy periods. You must also remember that there will normally be a maximum number of players per group. This is usually four but may differ at some clubs during certain periods.

Booking

Does it cost more to book through TeeGenius than directly at the club?

No. You will pay the same as you would pay if you booked directly with the golf club. We make our money from commission paid by the club so we do not need to charge you for making a booking. If you book through our call centre then we will apply a £1 per golfer charge to cover administration costs but we will only charge this if the same tee-time is available free of charge on our website.

How do I make a booking?

There are three ways to make a booking through TeeGenius. On the website You can search and receive a selection of Tee-time options by filling in your requirements on the 'Book a Tee-Time' tab. You will be presented with a selection of available times to choose from. To book one of these you need simply click on it and follow the instructions. Alternatively if you know the course you want then go directly to it on our course directory by clicking the 'Find a Course' tab. Simply navigate to the club and course of your choice, select the 'Book a Tee-Time!' button on the course information page and then follow the instructions. Through the call centre If you are unable to get access to the web then you need not worry. You can still search and book your Tee-times by calling 0870 300 55 00 and speaking to one of our customer service agents.

Cancelling

Is there a cancellation charge?

No. You can cancel without financial penalty up to 2 hours before your Tee-Time and whether you receive a full refund or a voucher for the amount there is no cancellation or administration charge. You are not able to cancel after 2 hours before your tee-time therefore you will be charged the full amount of your booking.

Why do you have this cancellation policy?

Being golfers ourselves we understand how difficult it can be to arrange a time to play with your friends. We try to make things as easy as possible for you so we allow you to cancel without penalty for the longest period possible. We also hope that you understand that if you do cancel the club needs as much time as possible to try to re-sell that tee-time to someone else. It is likely that someone else would have been turned away because of your booking. It is for this reason that we have imposed the 12:00 the day before play rule as a cut off. In order to allow you the most flexibility this is also the point at which we take payment from you as we need time to make sure all the payments go through. Our voucher system was installed to help you cope with last minute problems such as, dare we mention it, the weather! If you are unable or unwilling to play at the last minute we don't want you to lose out so we offer to give you a voucher to book the same round again in the future. The golf clubs understand that these things sometimes happen and want to make it easy for you to play later.

How do I cancel?

You can cancel by going to the 'My TeeGenius' section of TeeGenius.co.uk. In the section called 'My Bookings' you can review your current and past bookings and will be given the option to Cancel bookings which are eligible for cancellation on this page. Alternatively you can call our customer services team on 0870 300 55 00 and speak to one of the team of customer service agents.

Can I cancel my booking?

You can cancel up to 2 hours before your booked tee-time without financial penalty. Cancellations after 12:00 the day before play will not be refunded in cash but the payment will be forwarded to you as a voucher. Cancellations within 2 hours of your tee-time cannot be cancelled and therefore carry no opportunity for refund.

When You cancel	What You get
Up to 12:00 the day before the Tee-Time	Your money back with no penalty
Up to two hours before the Tee-Time	A voucher for the full amount You paid
Later than two hours before the Tee-Time	No cancellation is possible, so no refund

Searching

What do I do if there are no courses in my search area?

Firstly we are sorry that we can’t help you at the moment. We are expanding our coverage rapidly but there are still areas that we have no clubs linked in to our system. You can help us by filling in Suggest a course and telling us at which courses you want to book tee-times. We will then approach these clubs on your behalf and hopefully get their availability for you soon. In the meantime register with us and we will let you know when we have more courses in your area.

Do I have to search on the web?

No. You can call our call centre on 0870 300 55 00 and one of our customer service agents will complete a search for you but we do charge a £1 per golfer fee if you book through our call centre. This charge is only to account for administration costs and we will only charge for this if the same tee-time is available free of charge on our website.

Paying

When do I have to pay?

We will take your payment details at the time you make your booking. We will charge your credit/debit card after 12:00 the day before your tee-time.

How can I pay?

You can pay with most major credit and debit cards through our secure online payment area hosted by SECPay. Alternatively you can pay by speaking to one of our team of dedicated customer service executives by calling our call centre on 0870 300 55 00. We regret that we are unable to allow payment by cash or cheque at this time.